CT616 COFFEE TABLE

Delivery Charge
Free shipping on all orders.

How long does it take to ship?
Please kindly note that we are unable to give an assurance of the precise delivery dates for our orders. However, we provide estimated delivery in line with warehouse locations, stock levels, and expected shipping routes. We always keep an eye on the real-time shipping information and it can be found on the description page where it says "Delivered to Your Home" below the "Add to Cart" Column of the item you're laying eyes on.

What should I do if there is a serious delay with my shipment?
Please contact our customer service to investigate. If it is comfirmed there is an exception(i.e package lost)or delay will still last for a considerable time,we are responsible for a re-shipment or refund according to your preference. 

How to track the package?
Once an item has been shipped,you will receive a shipment notification email that includes the tracking number and the carrier. Just go to the carrier's website and use the tracking number to track your package. 

See our Shipping Policy for more details.

Note

1.Natural materials will vary subtly in color tone, surface texture, and veining. Natural variations are not considered product defects. (Normal use is not affected.)

2.Due to the difference between shooting lights and display resolutions, there may be chromatic aberrations between the picture and the real object and the picture on our website is for reference only.

3.Since the dimensions of our products are manually measured, there may be an error of ± 0.79 inch between the real product and the measurement data. The measurement data is for reference only.

Product Care

Wipe clean with a soft, dry cloth. To protect finish, avoid the use of chemicals and household cleaners. Hardware may loosen over time. Periodically check that all connections are tight.

30 Day Returns
We’ve been very thoughtful in every detail of the design and construction of our products to ensure that you’re totally satisfied with your purchase. We back our products with industry-leading warranties to ensure our customers can purchase with peace of mind. Within 30 days of delivery, we offer returns for all products that will incur a 20% return fee plus the cost of return shipping.  

Return Details
We are only able to accept seating and soft goods returns on undamaged, unmodified products.
We are only able to process refunds to the original source of payment.
Partner products, items specifically not made by Artisan but sold on this website, are not eligible for return.

Return Process
To initiate a return, just email us at cs@artisanfurnitureinc.com

Your merchandise will be inspected and the appropriate refunds will be issued. Exchanges are treated the same as returns. Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request.

Damages
If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right. 

Please contact us at cs@artisanfurnitureinc.com with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair your seating, we will arrange a refund or exchange.