ARTISAN | www.atfhome.com
Artisan Furniture Terms and Conditions
1. New Account and Dealer Requirements
To become a wholesale partner with Artisan Furniture Inc., please follow these steps:
1) Visit the Website: Go to www.atfhome.com.
2) Access the Wholesale Application: Scroll to the bottom of the homepage and click on the "Apply for Wholesale" link.
3) Download the Sales Agreement: On the application page, download the Sales Agreement form.
4) Prepare Required Documents:
a. Seller’s Permit: Ensure you have a valid seller’s permit with your current address.
b. Sales Agreement: Complete the downloaded Sales Agreement form.
5) Submit Your Application: Upload the completed Sales Agreement and a copy of your seller’s permit. Your account will be reviewed and approved within 24 hours.
2. Ordering
1) Register an Account: Visit www.atfhome.com and create a new account. After registration, your account will undergo an approval process.
2) Account Approval: Once your account is approved, you will receive a confirmation email.
3) Log In: Return to www.atfhome.com and log in using your approved credentials.
4) Place Your Order: Select the desired items and proceed to checkout to complete your purchase.
3. Payment Terms
• We accept major credit cards, company checks, ACH, or wire transfers.
• Payment is required before shipping.
4. Cancellation and Returns
• Orders can be canceled within 24 hours of placement.
• Buyer’s remorse returns are not accepted.
• Unauthorized returns will be refused at the sender’s expense and are not eligible for a refund.
5. Shipping and Timeframes
• Coverage: Artisan Furniture delivers to commercial and residential locations within the continental U.S. (48 states). We do not ship to Alaska, Hawaii, or Puerto Rico.
• Free Shipping: We will ship to you or your customers at no cost.
• Delivery Timeframe: In-stock items are typically delivered within 1–2 weeks from the order date. Ongoing updates will be provided as your order progresses.
6. Delivery Methods
• LTL (Less Than Truckload): For larger items, delivery appointments are scheduled in advance. The delivery team will bring items to the first dry spot (threshold) of your home, requiring a signature upon receipt.
• Ground & Doorstep Delivery (Small Parcel): Smaller items are shipped via FedEx, UPS, or other carriers with tracking information provided. Contact the carrier directly for updates.
• White Glove Service: Upgrades to White Glove delivery, which includes in-home setup, are available for an additional fee. For more information, email: cs@artisanfurnitureinc.com.
7. Delivery Attempts
• For multiple delivery attempts, the customer is responsible for additional delivery costs beyond the first attempt.
• If no contact is made within 15 days, Artisan Furniture reserves the right to treat the order as abandoned freight, which will be considered a cancellation and is not eligible for a refund.
8. Stolen Goods & Liability Disclaimer
• Artisan Furniture is not responsible for lost or stolen goods once the package is marked as "delivered" by the carrier. Ensure the shipping address is secure and monitor packages using tracking services. If a package is lost or stolen, it is the recipient’s responsibility to handle it with the carrier.
9. Drop Shipping Capability
• We offer drop shipping services directly to your customers within the United States. Our products are white-labeled (no logo or company information on the cartons). When placing an order, provide your customer’s shipping address.
10. Claims on Transit Damages and Manufacturer Defects
In the event of transit damage or manufacturer defects, customers must allow Artisan Furniture or our shipping agent to resolve the issue at no cost. In the event of transit damage or manufacturer defects, customers must allow Artisan Furniture or our shipping agent to resolve the issue at no cost. If you choose to refuse this resolution option, the order will be canceled, and our cancellation policy will apply.
• Transit Damage: Claims must be submitted on our website within 72 hours of delivery. Include photos of the item, box, and manufacturing label.
• Manufacturer Defects: Submit a claim form with documentation, including clear photos of the defect and relevant areas.
• Right to Repair: Dealers are required to make reasonable efforts to repair damaged or defective items before requesting a replacement. Artisan Furniture may share up to 30% of the item’s cost for repairs, pending approval.
• Spare Parts: We stock a wide range of spare parts and will provide specific parts rather than full replacements for minor damage.
• Keep as Is Discount: A small "Keep As Is" discount may be offered for minor issues. This discount cannot be combined with other resolutions.
• Replacements: If necessary, Artisan Furniture will provide replacements at no cost for manufacturer defects or transit-related issues.
• Donations: If a replacement or refund is provided, Artisan Furniture may request that the original item be donated. Proof of donation must be submitted before the refund or replacement is processed.