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Spring Clearance! I Shop Now →
Spring Clearance! I Shop Now →


  • Using Your Account
  • How Secure is Your Site?
  • How do I cancel my order?
  • Can I track my order?


Using Your Account

What are the Benefits of Creating an Account?
Artisan Furniture account makes shopping at our site much easier, allowing you to:
  • Check the status of your current order and keep track of the previous orders.
  • Store your shipping and billing information to make checking out a snap.
Can I Add a Guest Order to My Later Created Account?
No, if you want an order to be associated in your account, you need to create or log in your account first, then place the order.
Forgot Your Password?
  • 1. Find and click the membership button at the top right, then click ‘Sign In/Register’. 
  • 2. Click ‘Forgot Password’ button.
  • 3. Enter your registered email address and the verification code.
  • 4. Click ‘Resend My Password’.
  • 5. We will send you the password to your registered e-mail address.
If your email address has changed, please contact Customer Service to update your email address.
How Do I Change My Account Information?
Visit Account to easily update your information:
  • Password
  • Shipping and billing Address
Once your changes have been completed, click the ‘SAVE’ button before leaving the page.

How Secure is Your Site?

This site has security measures in place to protect against the loss, misuse, and alteration of the information under our control. All orders are transmitted over secure Internet connections using SSL (Secure Sockets Layer) encryption technology. All of your personal information, including your credit card information and sign-in password, is stored in encrypted format at all times. More importantly, all user information, is further protected by a multilayer firewall-based security system.

Ordering and delivery

How do I cancel my order?

30 Day Returns

We’ve been very thoughtful in every detail of the design and construction of our products to ensure that you’re totally satisfied with your purchase. We back our products with industry-leading warranties to ensure our customers can purchase with peace of mind. Within 30 days of delivery, we offer returns for all products that will incur a 20% return fee plus the cost of return shipping.  

Return Details

  • We are only able to accept seating and soft goods returns on undamaged, unmodified products.
  • We are only able to process refunds to the original source of payment.
  • Partner products, items specifically not made by Artisan but sold on this website, are not eligible for return.

Return Process

To initiate a return, just email us at

Your merchandise will be inspected and the appropriate refunds will be issued. Exchanges are treated the same as returns. Our team takes great pride in working with our customers to ensure a quick and efficient resolution to any return request.


If any damages or manufacturing defects are reported within 14 days of delivery, we will make it right. 

Please contact us at with photos and a description of the problem and we’ll work to get it resolved as quickly as possible. If we are unable to repair your seating, we will arrange a refund or exchange.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.